Reference

Terms and Conditions That Govern Your Account

These terms set out exactly what you agree to when you open and use a rajabaji account — covering eligibility, deposits via UPI and Paytm, withdrawal processing, and…

Account EligibilityUPI & Paytm DepositsWithdrawal RulesDispute ResolutionPolicy Updates
rajabaji Terms and Conditions That Govern Your Account
REACH OUR TEAM

Contact Us About Any Terms Query

If any clause in these terms is unclear, or if you believe your account has been affected by a policy decision you disagree with, our support team is available around the clock. Reach us through live chat inside your account dashboard, by email, or through WhatsApp — whichever channel suits you.

Team online

Live Chat

Start a live chat directly inside your rajabaji account dashboard. Our agents are available every day and can pull up your account details immediately to address any terms-related concern you raise.

Email Support

Send a detailed query to our support email and receive a written response within 24 hours. Email is the recommended channel when you need a documented record of how a terms clause was interpreted for your account.

WhatsApp

Reach our support agents on WhatsApp for faster back-and-forth on terms questions, account restrictions, or withdrawal holds. We respond during standard business hours and keep the conversation thread for your reference.

HOW WE PROTECT YOU

Security, Data and Account Integrity Under These Terms

Our terms are backed by concrete practices around data handling, account security, and retention.

Data Handling

We collect only the account data needed to process your deposits, verify withdrawals, and maintain your transaction history. No data is sold to third parties. You may request a full export of your account data at any time by contacting support.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or clear these through your browser settings without losing your account access or deposit history.

Account Security

Your account is protected by password hashing and optional two-factor authentication via OTP sent to your registered mobile number. We never store raw passwords and will never ask for your password through chat or email.

Data Retention

Transaction records and account logs are retained for the period required under applicable Indian financial regulations. Once that period expires, data is securely deleted unless you have an open dispute that requires the records to remain accessible.

Requesting Changes

To update personal details such as your registered email or phone number, submit a request through live chat with a valid identity document. Changes are verified within 48 hours to prevent unauthorised account modifications.

Policy Contact

All formal terms and privacy queries should be directed to our compliance team via the dedicated support email. We acknowledge receipt within one business day and aim to resolve policy disputes within seven business days.

Frequently Asked Questions About These Terms

Below are the questions our account holders ask most often about how these terms apply to deposits, withdrawals, account closures, and data rights. If your question is not covered here, reach us through live chat for a direct answer.

Yes. The terms cover all transactions regardless of whether you deposit via UPI, Paytm, PhonePe, or Google Pay. The payment method changes only the processing route, not the rules that govern your account activity.

We send a notification to your registered email address whenever the terms change. Your continued use of the account after that notification is treated as acceptance of the updated terms. You may close your account if you do not agree.

A printable PDF version of the current terms is available on request through live chat or email support. We keep an archived version of every previous edition so you can compare what changed between updates.

Contact our compliance team by email with your account ID, the date of the decision, and the clause you believe was applied incorrectly. We review and respond within seven business days with a written outcome you can reference.

Yes. The terms set out that withdrawals are subject to identity verification before funds are released. Standard verification takes between 24 and 48 hours; withdrawals to UPI or Paytm typically clear within one business day after approval.

Under these terms and applicable Indian data rules, you may request access to, correction of, or deletion of your personal data. Submit the request via support email with your account ID and we will respond within 30 days.

Access to our platform depends on local law and is available only where local law permits. If your jurisdiction restricts access, these terms do not grant you the right to use the platform; local law takes precedence in every case.